Delivery and Pick Up Information
Canadian Mattress Wholesalers is pleased to make delivery services available to our customers. If you are ordering online, the delivery fee will be calculated for you automatically in the cart, based on your postal code. For in-store purchases, please see your sales associate for delivery charge.
To keep our costs low, we offer delivery through Canadian Mattress Wholesalers and sometimes if we are busy we have selected, professional third-party delivery companies. Email and text confirmation of delivery date/time will be sent to you via the delivery company. You are not obligated to use the delivery services provided by Canadian Mattress Wholesalers, and you may secure delivery via another company (Deliveries that customers arrange through such other companies will be treated as a customer pickup.)
Refused deliveries (including, but not limited to, no-fits, customer not-at-home and on-the-road-cancellations) shall be subject to a restocking fee of 15% of the purchase price. Re delivery shall also be subject to an additional re delivery charge. No refunds are allowed for no-fits, customer-not-at-home, and on-the-road-cancellations. Delivery fees are not refundable. Orders that are cancelled or are rescheduled for delivery within 48 hours of scheduled pick up or delivery shall be subject to a restocking fee of 20% of the purchase price.
It is your responsibility to ensure that all the items you are purchasing will fit in the intended areas of your home. If your home has narrow doorways, staircase turns, or low ceilings, you should measure these locations to ensure proper fit. The items you are purchasing must fit in the normal pathways of your home as Canadian Mattress Wholesalers delivery service providers cannot hoist the items to an upper floor, nor can they make a delivery above the third floor without a freight elevator. Canadian Mattress Wholesalers and/or its delivery service providers do not dismantle furniture. It is important that your room is empty, and the space is available to receive your new furnishings. Canadian Mattress Wholesalers delivery service providers are not permitted to move or handle your other furnishings or electronics, and they are not permitted to affix anything to your walls. If your furniture is unable to be fitted in the desired location, you will be subject to a restocking fee of 15%.
If you prefer to pick up your purchase, you may do so at Canadian Mattress Wholesalers. Here are the terms and conditions of customer pickup. You are solely responsible for the safe loading and transportation of your merchandise, including, but not limited to, providing your own blankets, furniture pads, rope, straps and related supplies. For insurance purposes, Canadian Mattress Wholesalers cannot assist you in: (i) loading mattresses and/or box springs onto any open air vehicles (such as pickup trucks) or uncovered trailers; (ii) loading any merchandise when, in Canadian Mattress Wholesalers discretion and judgment, the result would be an unsafe condition; Most merchandise will be provided to you in the factory carton and will require your assembly. To ensure merchandise availability, please schedule the pickup of your merchandise with your sales associate and make the necessary arrangements to complete the pickup on that date. If merchandise is not picked up within 5 days of the scheduled pickup date, the merchandise will be returned to our warehouse and a restocking fee of 20% of the purchase price will be charged to you unless otherwise arranged with Canadian Mattress Wholesalers staff. Manufacturing defects and damage must be reported to a Canadian Mattress Wholesalers representative at the time of pickup.