Canadian Mattress Wholesalers is pleased to make delivery services available to our customers. If you are ordering online, the delivery fee will be calculated for you automatically in the cart, based on your postal code. For in-store purchases, please see your sales associate for delivery charge.
To keep our costs low, we offer delivery through Canadian Mattress Wholesalers and sometimes if we are busy we have selected, professional third-party delivery companies. Email and text confirmation of delivery date/time will be sent to you via the delivery company. You are not obligated to use the delivery services provided by Canadian Mattress Wholesalers, and you may secure delivery via another company (Deliveries that customers arrange through such other companies will be treated as a customer pickup.)
Refused deliveries (including, but not limited to, no-fits, customer not-at-home and on-the-road-cancellations) shall be subject to a restocking fee of 15% of the purchase price. Re delivery shall also be subject to an additional re delivery charge. No refunds are allowed for no-fits, customer-not-at-home, and on-the-road-cancellations. Delivery fees are not refundable. Orders that are cancelled or are rescheduled for delivery within 48 hours of scheduled pick up or delivery shall be subject to a restocking fee of 20% of the purchase price.
It is your responsibility to ensure that all the items you are purchasing will fit in the intended areas of your home. If your home has narrow doorways, staircase turns, or low ceilings, you should measure these locations to ensure proper fit. The items you are purchasing must fit in the normal pathways of your home as Canadian Mattress Wholesalers delivery service providers cannot hoist the items to an upper floor, nor can they make a delivery above the third floor without a freight elevator. Canadian Mattress Wholesalers and/or its delivery service providers do not dismantle furniture. It is important that your room is empty, and the space is available to receive your new furnishings. Canadian Mattress Wholesalers delivery service providers are not permitted to move or handle your other furnishings or electronics, and they are not permitted to affix anything to your walls. If your furniture is unable to be fitted in the desired location, you will be subject to a restocking fee of 15%.