Protect the mattress
Purchase a qualifying mattress protector at the same time and use it throughout the trial.
Sleep with confidence
60 Night Comfort Guarantee
Give a qualifying mattress time to settle, understand the eligibility rules and know what happens if the comfort still is not right.
Give the mattress and your body time
The guarantee is a process, not a first-night decision.
A new mattress can feel unfamiliar before it settles and your body adapts. The current terms require a minimum 30-day adjustment period.
Allow adjustment
Use the mattress consistently and give new materials and your sleeping posture time to adapt.
Evaluate comfort
If the mattress remains unsuitable, contact the original store before the trial window ends.
Choose the replacement
One exchange may be available under the eligibility, pricing and fee terms below.
Eligibility starts at purchase
Keep the protector and receipt connected to the mattress.
A damaged or soiled mattress is not eligible. The guarantee excludes several categories, including mattresses under the stated price threshold, clearance, floor models, custom builds and non-mattress products.
Complete policy
Read every condition before relying on the guarantee.
The complete policy is presented below in one full-width reading area.
Sleep with Confidence
At Canadian Mattress, we're confident that we can match you with the right mattress. That's why we offer a 60-night comfort guarantee. Take your new mattress home, sleep on it for 60 nights, and if it's not the perfect fit, we'll happily exchange it for a new one.
Breaking In Your New Mattress
Your new mattress needs time to adjust to your body. Here are a few tips to help you break in your mattress during your 60-night trial:
- Break it in: If the mattress feels too firm, try walking around on it gently or use your hands and feet to apply some pressure to loosen it up.
- Adjustment Period: Your body needs time to adjust to a new mattress. It's normal to feel a little uneasy at first, but give it some time and your body will adjust. We recommend giving your new mattress at least 30 days to get used to you.
The Fine Print
Please note the following terms and conditions:
- The purchase of a mattress must be accompanied by a mattress protector purchased at the same time from Canadian Mattress. This mattress protector must always be used on the mattress. If the mattress is damaged or soiled in any way, the 60-Day Comfort Guarantee will be void.
- You must sleep on the mattress for a minimum of 30 days to allow your body to adapt to the new mattress.
- If you choose to exchange the mattress, you must pick a mattress of equivalent or greater value. You will need to pay the difference for any value greater than the value of the old mattress.
- The new bed will be sold to you at the current Sale Retail Price.
- A $200 exchange fee is charged to cover the cost of delivery for the replacement mattress and pick up of the exchanged mattress. If the delivery address is 50KM+ from the store of purchase, the exchange fee will be $175 per hour of round trip travel time from the store of purchase.
- The 60-Day Comfort Guarantee does not apply to any Mattress Under $700, Custom-Made Mattresses (including RV and custom split firmness mattresses), Speciality Firm Mattresses, Floor Model Mattresses, or Clearance Mattresses.
- Any wholesale and bulk orders (more than 6 mattresses) are exempt from the Comfort Guarantee. The Comfort Guarantee applies to retail customers only.
- The Comfort Guarantee is only valid at the original store of purchase and is limited to one exchange per product ordered. This guarantee only applies to mattresses sold. It does not apply to foundations, platforms, adjustable bases, pillows, and any bedding products. For hygienic reasons, these are all final sale.
- The manager of the Canadian Mattress store from where the bed was purchased shall have absolute discretion as to the application of these terms and conditions.
Need a clear answer?
Talk with the store handling your purchase.
Policy questions are easiest to answer with the product, receipt and delivery location in front of us.